Accessibility at Waste Collection Hackney

This accessibility statement explains how we design and maintain the Waste Collection Hackney online information and digital services so that as many people as possible can use them. We want residents, businesses, and visitors in Hackney to be able to access waste and recycling information independently and with confidence, including booking collections and checking service updates.

Our commitment to accessibility

We are committed to making Waste Collection Hackney digital services usable and inclusive for everyone. This includes people with visual, hearing, cognitive, and motor impairments, people using assistive technology, and people who may be accessing information in a range of environments and on different devices. Our goal is to provide clear waste collection information that is easy to perceive, understand, and operate.

We aim to meet the Web Content Accessibility Guidelines version 2.1, level AA. These guidelines describe how to make web content more accessible to people with disabilities and more usable for everyone. We view accessibility as an ongoing responsibility and will continue to review and improve our services for the Hackney community.

How our website supports accessibility

We have designed the Waste Collection Hackney website to work with a range of assistive technologies and to be easy to navigate. We focus on simple structures, clear language, and predictable layouts so that essential waste collection information can be found and used quickly.

Text is written in plain English wherever possible, and waste and recycling processes are explained in clear steps. Colour contrast is selected to make text easier to read, and we use headings and subheadings to organise content so that users can move through pages efficiently. We also avoid relying on colour alone to convey important information about collection days, service changes, or alerts.

Screen reader support

The Waste Collection Hackney website is built to be compatible with commonly used screen readers. Page headings, labels, and form fields are structured to provide meaningful information to people who rely on audio or braille output. Images that convey important information include descriptive alternative text to explain their purpose in the context of waste collection services.

We aim to keep navigation consistent across the site so that screen reader users can quickly understand where they are and how to move to the next section. We regularly review content to reduce unnecessary complexity and to prioritise accurate and clear information about Hackney waste collection schedules and guidance.

Keyboard navigation

All key features of the Waste Collection Hackney website should be available using a keyboard alone. Users can move through menus, forms, and interactive elements without needing a mouse. Focus indicators are designed so that it is clear which element is currently selected when navigating by keyboard.

Where there are forms for booking special collections or reporting issues, we aim to ensure all fields can be reached and completed using only the keyboard, and that any validation messages are announced clearly and placed near the relevant field.

Compatibility and technical considerations

The Waste Collection Hackney website is designed to work on modern browsers and a range of devices. While we work to support as many users as possible, some older browsers and technologies may not display all features perfectly. For the best experience, we recommend using up-to-date browser versions and settings that allow assistive technologies to function effectively.

Continuous improvement

Accessibility is an ongoing process. As information changes, new services are introduced, or new technology is used for Hackney waste collection, we will review pages and update them to keep or improve our level of accessibility. We welcome feedback that helps us find issues we may have missed and better understand how people use our services.

Contact for accessibility requests and feedback

If you have difficulty using any part of the Waste Collection Hackney website, or if you need information in a different format such as large print, audio, easy read, or another language, you can contact our accessibility team. Please explain which page or service you are trying to use and what you need help with.

You can contact us by phone, email, or in writing to request support or report accessibility problems. We will consider your request and aim to respond within a reasonable time. We take all accessibility feedback seriously and use it to improve our digital waste collection services for everyone in Hackney.